Shipping & Returns

Order Tracking Overview

Thank you for supporting our small business! As veterinarians, sharing our passion with you means the world to us. Below is the expected timeline for your order:

  • Order Confirmation: You will receive an email confirmation immediately after placing your order. Please review all details, and if there are any errors, contact us at inquiry@uniminpet.com as soon as possible for corrections.

  • Tracking Your Order: Once your order is confirmed, you can install the Shop App to track your packages in real-time. Alternatively, an email with tracking information will be sent to you automatically once your order has shipped from our warehouse.

  • Shipping Confirmation: Orders are processed the next business day if placed after 6:00 PM PST and typically arrive within 8-11 business days. You will receive a tracking number once your order is shipped.

Cancellation Policy

We understand that plans can change, and we aim to accommodate cancellations within a specific window:

  • How to Cancel: To cancel your order, please email us at inquiry@uniminpet.com as soon as possible. Include your order number and a brief reason for cancellation.

  • Timeframe: Cancellations are only possible before the order is handed off to our logistics partner for fulfillment. Once the shipment process begins, we are unable to cancel the order.

  • Confirmation: You will receive a cancellation confirmation email once your request has been processed. If we are unable to cancel the order, we will inform you promptly.

*Please note: The earlier you contact us, the more likely we can accommodate your request.

Shipping Policy

Shipping Locations & Fees: We currently deliver to selected regions worldwide. Here’s a breakdown of our shipping zones and policies:

North America

  • USA: Includes Continental USA, Hawaii and Alaska.
    • Free Shipping: Available on orders over $85.
    • Delivery Time: 10-14 business days.
  • Canada:
    • Free Shipping: Available on orders over $160.
    • Delivery Time: 10-14 business days.
Oceania
  • Australia:
    • Free Shipping: Available on orders over $85.
    • Delivery Time: 10-15 business days.
Europe
  • Germany:
    • Free Shipping: Available on orders over $160.
    • Delivery Time: 10-14 business days.
  • United Kingdom:
    • Free Shipping: Available on orders over $160.
    • Delivery Time: 4-8 business days.
Asia
  • Korea: Personal customs code is required.
    • Free Shipping: Available on orders over $85.
    • Delivery Time: 10-16 business days.
  • Singapore:
    • Free Shipping: Available on orders over $85.
    • Delivery Time: 5-9 business days.
  • Philippines:
    • Free Shipping: Available on orders over $160.
    • Delivery Time: 8-12 business days.
Additional Information:
  • For APO(Army Post Office)/FPO(Fleet Post Office)/DPO(Diplomatic Post Office) addresses, please allow up to 19 business days for delivery.
  • Shipping times and fees may vary depending on the exact location and order size.

Contact Us: For any inquiries or concerns about shipping, please email us at inquiry@uniminpet.com. We will respond within 1-3 business days.


A Note from Our Team: We’re wagging our tails and working our paws off to expand shipping to more countries! Stay in the loop by subscribing to updates at inquiry@uniminpet.com. Paws crossed, and thank you for your patience!

Returns Policy

We accept returns of unworn, unwashed, undamaged, or defective items within 14 days of receipt. Returns must be processed within 30 days to receive a refund to the original payment method.

How to Process a Return:

  1. Email us at inquiry@uniminpet.com with:

    • Your order number.

    • Any feedback to help us improve.

  2. Our team will respond within 1-3 business days with return instructions.

Important Notes:

  • Return shipping fees are the responsibility of the customer.

  • Items assessed as used or damaged by our team are not eligible for a refund.

Exchange Policy

Exchanges follow the same guidelines as returns and must be initiated within 14 days of receipt.

How to Process an Exchange:

  1. Email us at inquiry@uniminpet.com with:

    • Your order number.

    • Desired product and size.

    • Feedback to help us improve.

  2. Our team will respond within 1-3 business days with exchange instructions.

Shipping Fees:

  • Customers are responsible for the initial return shipping fee.

  • We cover the shipping fee for the exchanged item once per order.

Your replacement will be dispatched after you drop off your exchange and it begins tracking.

Damaged Product Policy

We take pride in the quality of our products and thoroughly inspect each item before dispatch. If you receive a faulty product:

  1. Email us at inquiry@uniminpet.com with photos of the damaged item.

  2. Our team will review your case and arrange for an exchange if the item meets our policy standards.

*Please note:

  • UNIMIN is not liable for misuse of our products.

  • We reserve the right to reject returns or exchanges for items that do not meet our policy standards or show signs of noticeable wear.